Frequently Asked Questions
Pre-sales Questions
Is my credit card
information totally safe with you?
As we use a third party credit
card processor, we don't have your credit card information with us.
And therefore we don't store your credit card information on our
system. We trust your credit card information is totally secure.
If I buy a hosting plan today can I
upgrade later on when my site grows? Will i get charged for upgrading?
Yes, you can upgrade at any time! Just send an email to
sales@1choice4webhosting.com and let them know which plan you want to
upgrade to, they will prorate what you have used so far of your
current plan cost. No there is no charge for upgrading a hosting plan!
Can I register my domain name with you?
Yes, I am glad you asked, you can do it for only $15.00 a year!!
Do you offer unlimited
bandwidth?
No, it is not possible to offer unlimited bandwidth at all. That would
be lying to our customers. Like everybody else, we are required to pay
for the amount of bandwidth we consume to our upstream providers. We
then in turn pass this fee to our customers in order to provide enough
resources to our customers. This also applies to other hosts as well,
not just us.
Can I try your system
before deciding?
Sure, we can give you a 14 day money back promise, if we fail we to
provide what is outlined in our website, we will refund you all your
money.
Can I host adult related
sites?
Yes, we allow adult content as long as it abides by local
laws, no child pornography of any kind is
tolerated! You will be terminated without a refund and will get
reported to the proper agencies! We do not tolerate it at all.
Do you allow MP3 files?
Do you allow streaming of videos?
Yes, we have no problem as long as those MP3’s and video files are
legitimate. Please make sure you select the proper plan which allows
it. We suggest a higher bandwidth and space plan because most likely,
since its mp3s and videos they tend to be bigger files and once they
are streamed they consume a lot of bandwidth.
How soon will my account be activated?
Most Accounts are activated instantly! In the case we need to
confirm billing, we will contact you. 99% of the time, account
activation is instant!
Do you offer money back guarantee?
Yes, we offer a 14 day money back guarantee. This is only valid when
the customer is abiding to our terms during the stay with us. We also
ask the user to provide the reason of cancellation.
I already have a domain,
can I use it with your hosting? what are the steps?
Yes, if you already have a domain you can use it with our hosting
plans. The first step is going to
www.1choice4webhosting.com and
selecting the hosting plan of your choice. Then follow the steps to
the order form. Select I already have a domain that I would like to
use on the order form. Note this will not transfer your domain from
your current registrar where you registered the domain, this will only
transfer the hosting if it is already hosted (if you want to fully
transfer the domain to our registrar and extend the registration for
one year please check I want to transfer my domain) After you paid for
the hosting you will receive an email with all your login information
to the server. You MUST also login into your domain control panel
where ever you registered the domain and modify the NAMESERVERS or DNS
to ours, our nameservers will be in the welcome email, you must make
those changes in order for your website to be live.
Billing Questions
Can I prepay for an additional monthly
data transfer/bandwidth?
No. If you need more monthly data transfer, you need to upgrade your
account. If you need extra bandwidth for only one month, please
contact sales when you are about to exceed your limit.
What will happen when my
site go
over the data transfer limit?
The system has the capability to block sites that exceed their data
transfer limit. This will be done at the owner's option of course, so
you will have the choice to continue using more data transfer and pay
more at the end of the month, or stop using more data transfer but no
need to pay more at the end of the month.
I don't have credit
card. Can I do a wire transfer, check or money order?
Yes, however if you pay by money order, the hosting plan must be
prepaid for the year. It is not feasible to accept money orders for
only a few dollars every month. If you want to send us
a check or money order please send it to:
1
Choice 2043 South Bend Ave #135, South Bend, IN 46637
Please
make sure you print or write on a piece of paper the following info:
Your full name, your email, what domain you would like to use, whether
you want us to register it (if you want us to register it please add
an extra $15.00 for the one year domain registration) or you have an
existing domain, and what plan you are paying for.
Account Questions
Can I have more than one
domain pointed to my account?
Yes, for an additional one time setup fee of $18.00. Basically the
added domain will clone the content of your original domain.. For
example If you have www.x.com and you also have www.y.com. Your
original website is x.com, but you would like y.com to have the same
content. This is what you need! If you would like www.y.com To point
to subdomain.x.com, we can do that too! Inquire at the sales
department for further information.
Do you support
subdomains?
Yes, we support subdomains. You have the
ability to create unlimited subdomains.
What is
a subdomain?
A subdomain is any term you want before
your domain. For example you have a domain www.x.com and say you want
to create another webpage. You can create a
subdomain another.x.com and it can be like a whole separate
webpage. In essence it is a domain as well. So it
is a very nice feature to have.
Technical Questions
What DNS should my domain name
point to?
Please see your activation email, they are listed towards the bottom
of the activation email titled "DNS Instructions"
I have been notified that my
account has been set up but my site is still not active
If you have received a notification email and its been over 48 hours,
it means that you either did not point your domain name to the right
DNS servers or your ISP's DNS server has not yet been updated. It
generally takes 24 hours for domain names to become active. This is
just how the internet works; there is no way we can speed up the
process.
What version of perl are you
running?
Our servers run Perl 5.6.1
What version of PHP are you
running?
Our servers use PHP 4.2.3 click here to see
php.info
What servers do you run?
We run off of:
Intel Pentium 3.06 GHz Red Hat Linux 7.2 servers with 1024 MB of Ram
Bandwidth Connection lines:
Multiple Multihomed OC3 and OC12 connections 100 Mbps
How
do I enable SSI in my HTML pages?
To take advantage of Server Side Includes(SSI) in your web page, make
sure the web page has the extension .SHTML and not .HTML
Do you support international
domains?
Yes, but in most cases you need to handle the domain registration
process by yourself. We cannot provide support for domain registration
for all the available country codes. However, feel free to ask us if
you have any questions.
Do you support ASP, Microsoft SQL Server
and/or Microsoft Access database?
Yes, we do. Please email us for more information on our windows
hosting plans:
Windows Hosting Plans
Do you offer Windows based hosting
accounts?
Yes, We provide Windows based hosting.
Windows Hosting Plans
I have a script that is
very complicated to install. Can you install it for me?
Yes, we can install it for you. Please contact
scripts@1choice4webhosting.com to
inquire the fee to set it up. We do not provide free support for the
script, configuration and debugging your scripts.
Which brand of control
panel do you use? Can I see a demo?
We use
www.cpanel.net, it has tremendous
features. It's worth an additional five dollars a month, but we
include it in our plans for free.
How Do I
access my website control panel?
CPanel may be accessed
at http://www.yoursite.com/cpanel
What kind of hardware
and software do you use?
We have to maintain a dynamic and competitive hardware base and strive
to stay on the cutting edge of current technologies. We currently use
systems featuring Hyper-Threading Technologies. On the software side,
we use the industry standard RedHat Linux.
Home |
Web Hosting
|
F.A.Q.
|
Other
Services |
Help/Tutorials |
Web Templates
|
Standard
Web Hosting Plan |
Deluxe Web Hosting
Plan |
Premium Web Hosting
Plan |
Custom Web Hosting
Package |
Transfer
Web Hosting |
Merchant Account
|
Search Engine Optimization
(SEO) |
Start Your Own Business
Have Questions? Call us Toll Free 888-312-7839
or Email Us
